Technical Questions?

We can help you!

Most products are installed on the premises to allow our staff the hands-on experience to accurately answer your questions.

Ask the Maestro

Help Topics

Customer Service


General Customer Service:
Customer Service Form

Technical Questions:
Ask the Tech Maestro

Product Suggestions:
Provide your Suggestions

Phone (Toll Free)

(888) 659-5556


Orchestrated Home
774 Mays Blvd., Suite 10428
Incline Village, NV 89451

Store Hours

9:00AM until 5:00PM Pacific
Excluding Weekends and Holidays

Orchestrated Home has your complete satisfaction as our goal. We will achieve this goal by accomplishing our mission to offer high quality products and rapid order processing at the lowest possible prices while communicating effectively about all aspects of your order - from the shopping cart to your door.

You may find answers to some of your questions by viewing our 30 Day Return Policy or Shipping Policy.

Recommended Contact Method

In order to provide you with the most accurate and timely response to your question or concern, we encourage you to correspond with us via our secure Customer Service Contact Form.

Email has several advantages:

  • When we receive an email at customer service, it is automatically routed to several locations simultaneously, ensuring that the staff member most capable of addressing your inquiry can research your request and communicate a response to you accurately and efficiently.
  • We can log our correspondence to its completion without losing any information along the way.
  • Our staff can be addressing inquiries from several customers simultaneously. This allows us the additional flexibility and efficiency to provide all of our customers with the rapid turn-around time and low prices that are intrinsic to our overall customer service goal.
  • Most customer service email inquiries are addressed within an hour or two. We try for much sooner.

If you have a technical question concerning the intended use, operation or specifications of one of our products, you can as ask the Maestro.

Alternate Contact Methods

  • Toll Free
    (888) 659-5556
  • Mail
    Orchestrated Home
    774 Mays Blvd., Suite 10428
    Incline Village, NV 89451

Store Hours

Normal store hours are from 9:00 AM until 5:00 PM Pacific Time, excluding weekends and holidays. Occasionally, we are able to address customer service emails after hours and on weekends.


At Orchestrated Home we are always looking for ways to improve our product offerings. If you:

  • have a suggestion for a product that you would like included on our site,
  • would like to leave us feedback on how we can improve our customer service, or
  • if you are a representative from a manufacturer or distributor and are interested in having us market your product line,

please correspond at Customer Service - Suggestions.

Special Offers

Save on

ISY-994i Models in Multiple Configurations

While Supplies Last.  HURRY!


Refurbished ISY-994i's

in most configurations

are back in stock!

See our Monthly Specials.
Hurry! While supplies last.

Monthly Specials


Visa, Mastercard, American Express, Discover Acceptance Mark
Hours of Operation: 9:00 AM until 5:00 PM Pacific
excluding weekends and holidays
Orchestrated Home

774 Mays Blvd., Suite 10428 Incline Village, NV 89451
(888) 659-5556

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