Customer Service

Orchestrated Home has your complete satisfaction as our goal. We will achieve this goal by accomplishing our mission to offer high quality products and rapid order processing at the lowest possible prices while communicating effectively about all aspects of your order - from the shopping cart to your door.

You may find answers to some of your questions by viewing our 30 Day Return Policy or Shipping Policy.

Recommended Contact Method

In order to provide you with the most accurate and timely response to your question or concern, we encourage you to correspond with us via our secure Customer Service Contact Form.

Email has several advantages:

• When we receive an email at customer service, it is automatically routed to several locations simultaneously, ensuring that the staff member most capable of addressing your inquiry can research your request and communicate a response to you accurately and efficiently.
• We can log our correspondence to its completion without losing any information along the way.
• Our staff can be addressing inquiries from several customers simultaneously. This allows us the additional flexibility and efficiency to provide all of our customers with the rapid turn-around time and low prices that are intrinsic to our overall customer service goal.
• Most customer service email inquiries are addressed within an hour or two. We try for much sooner.

If you have a technical question concerning the intended use, operation or specifications of one of our products, you can as ask the Maestro.

Alternate Contact Methods

• Toll Free
  (888) 659-5556
• Mail
  Orchestrated Home
  774 Mays Blvd., Suite 10428
  Incline Village, NV 89451

Store Hours

Normal store hours are from 9:00 AM until 5:00 PM Pacific Time, excluding weekends and holidays. Occasionally, we are able to address customer service emails after hours and on weekends.

Suggestions?

At Orchestrated Home we are always looking for ways to improve our product offerings. If you:

• have a suggestion for a product that you would like included on our site,
• would like to leave us feedback on how we can improve our customer service, or
• if you are a representative from a manufacturer or distributor and are interested in having us market your product line,

please correspond at Customer Service - Suggestions.